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Frequently Asked Questions

View FAQs related to our Atlas Travel, Atlas Group, Atlas Nomads, and StudentSecure travel medical plans.

View FAQs related to our Atlas Journey and Atlas On-The-Go trip protection insurance plans.

Travel Assistance Services

Explore travel assistance services included with our Atlas Travel, Atlas Premium, Atlas Group, Atlas MultiTrip, Atlas Nomads, and StudentSecure travel medical insurance plans.

Explore travel assistance services included with our Atlas Journey and Atlas On-The-Go trip protection insurance plans.

Customer Portals

Member Portal - For Travel Medical Insurance & Student Health Insurance Policyholders

Member Portal is our online portal for Atlas Travel, Atlas Premium, Atlas Group, Atlas MultiTrip, Atlas Nomads, and StudentSecure travel medical insurance policyholders. You can use this portal to:

  • Access your policy documents, including your ID card, visa letter, and fulfillment
  • Submit a claim
  • Check your claim status
  • Update your address
  • Renew or extend your policy

Sign in to access Member Portal.


CBPconnect - For Trip Protection Insurance Policyholders

CBPconnect is our online portal for Atlas Journey and Atlas-On-The-Go trip protection insurance policyholders. You can use this portal to:

  • File a claim
  • View the status of a claim
  • View your explanation of benefits
  • Contact us

Sign in to access CBP connect.

Document Downloads

Visit our Document Downloads page to view and download pdfs of brochures, claim forms, appeal forms, and authorization/disclosure forms.



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WorldTrips is a service company and a member of the Tokio Marine HCC group of companies.

WorldTrips’ Atlas Journey, Atlas Cruiser, and Atlas On-The-Go trip protection insurance products are underwritten by Tokio Marine HCC’s U.S. Specialty Insurance Company (USSIC). USSIC is a Texas-domiciled insurance company operating on an admitted basis throughout the United States.

In the State of California, operating as WorldTrips Insurance Services. California Non-Resident Producer License Number: 0G39705

WorldTrips’ Atlas Travel Series, Atlas Nomads, and StudentSecure international travel medical insurance products are underwritten by Lloyd's. WorldTrips has authority to enter into contracts of insurance on behalf of the Lloyd's underwriting members of Lloyd's Syndicate 4141, which is managed by HCC Underwriting Agency, Ltd.