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Your certificate ID number is located in many places, including on your ID card, on your policy fulfillment, and within any letters you have received from Tokio Marine HCC - MIS Group, such as an Explanation of Benefits. The certificate ID number may also be called the policy number, policy ID, etc.
If you are still unsure or are having trouble locating the above documents, feel free to call 1-800-605-2282 to speak with a customer service representative. Once you verify your full name and date of birth, the representative can provide your ID number.
You can easily obtain these forms by visiting our Customer Service Center at https://service.hccmis.com/. Click on the desired language link to download and/or print.
There are several options to send the form(s) to us. You may email all policy-related forms to [email protected] and claims-related forms to [email protected]. If you are sending the form(s) by mail, please mail to:
Tokio Marine HCC - MIS GroupYou can access ClientZone by visiting our website at https://www.hccmis.com/. Click on the "Customer Service" tab and select "Manage Your Plan." You may also click here and we will direct you to the ClientZone portal.
To register a new account in ClientZone, click on "Register New Account?" You will need to enter your certificate number (also called policy number) and date of birth. Then follow the prompts to complete your account registration.
There are several options to request and/or make changes to your policy. You may visit our Customer Service Center at https://service.hccmis.com/. In the "Contact Us" section, click on "Policy Information," fill in the required information, and submit your request. You will receive an email notification about your inquiry and one of our customer service representatives will contact you by email regarding your request.
You may also sign into ClientZone to make changes to your policy. Through ClientZone, you can:
For any changes not listed above, you may email [email protected]. In some cases, if a policy change is requested after a policy is in effect, additional documentation may be required in order for MIS Group to consider the change.
You may obtain a copy of your policy fulfillment documents by visiting the Customer Service Center at https://service.hccmis.com/. In the "Account Services" section, click on "Policy Documents." Enter your certificate number (also called policy number) and date of birth to obtain a copy of your policy fulfillment documents. You may visit ClientZone or call us at 1-800-605-2282 to obtain a copy as well.
Travel policies may have multiple destinations. You may add destinations in ClientZone.